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Frequently Asked Questions

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General Enquiries

Despatch & Delivery

Product Enquiries

Print Products

General Enquiries

Where are you based?

We are based in Melbourne, Victoria. Our all-in-one, state-of-the-art Head Office houses our helpful customer service staff, product experts, print production team and warehousing crew to bring our amazing product range to your door.

Where will my order be despatched from?

All our products are stored and despatched from our Melbourne warehouse, where they undergo rigorous quality control checks before being sent out Australia wide.

Do you have a physical store or a showroom where we can view the products in person?

No. Please note that we do not have a shopfront or showroom therefore it is not possible to inspect products at our head office. To help our customers make the right decision, all our product information can be found on our online store including comprehensive product specs and detailed product photos and videos. Our product experts are also on hand to answer any queries you may have.

Despatch & Delivery

Do you deliver to my location?

We deliver to anywhere in Australia! Please note, due to the size of our products, we only deliver to physical adresses. We do not deliver to PO (Post Office) Boxes.

When can I expect to receive my order?

We offer same-day despatch for any orders placed before 3pm AEST Mon - Fri (except for custom and printed products). An estimated delivery times to your area can be viewed here.

How much is delivery?

Our delivery fee varies depending on the size of product and delivery location. To see an estimate of how much delivery cost for each product, you can use the shipping estimator on the product page or in your cart.

What are the cut-off times for same-day despatch?

We offer same-day despatch for any orders placed before 3pm AEST Mon - Fri (except for custom and printed products). Any orders placed after 3pm AEST will be sent out on the next business day.

What happens if I am not home when the driver attempts to deliver?

The driver will contact you, advising they will have to move on, and we will attempt delivery on the next available day that suits you.

Is there a charge for redelivery?

No, there is no additional fee for redelivery. Our legendary delivery service is free!

Can I add delivery instructions?

You can add delivery instructions during the checkout process.

Can I pick up items from the warehouse?

Yes. To organise a pick up, please contact one our customer service members and they will be able to help you with the process.

Product Enquiries

What if the product I wish to purchase is not in stock?

You can get in touch with one of our customer service team member via email or phone. They will be able to advise you on when the product will come back in stock or suggest a suitable alternative product that is in stock.

What if I change my mind before delivery and wish to cancel the order?

If your product has not been despatched, we can cancel your order and process a full refund. Please contact one of our friendly staff either via email or phone. Please bear in mind that most orders placed before 3PM AEST are despatched on the same day.

What if my product arrives damaged?

If your product is delivered to you in a damaged condition, please notify our customer service team within 5 days from the date of delivery. They will advise you on what needs to be done.

Print Products

What file formats do you accept?

PDF print ready files are preferred for the best print results. In some cases, Ai, PSD can be accepted. JPG and PNG formatted files can be used, but they have to be of a high enough standard to print with.

What Colour Mode Should I Supply My Artwork In?

We print only in CMYK; we do not print using Pantone spot colours. If you require a print that closely matches a Pantone colour, the artwork must be set up using the corresponding CMYK values for that Pantone colour. Any files supplied in RGB or HEX will be automatically converted to CMYK, which will affect the final colour appearance. Please ensure all colour values in your supplied files are correct, as these will be used for production.

What resolution should my artwork be?

Small print items (such as a 45cm swing sign): Artwork must be a minimum of 150 dpi at 100% scale (full/finished print size). Large print items (such as 3-metre display backdrops): Artwork should be supplied at 100% scale (full/finished print size). If the image provided is smaller than 100% scale, a higher resolution (typically 300–600 dpi) may be required to achieve the best possible print quality.

Can you check my artwork before printing?

Yes. All artwork is reviewed before production, and we'll contact you if we identify any issues. After the print team review your artwork and all is ok, a proof will be uploaded to your account. Artwork will not go into production until our customers review their proofs for approval.

What if my artwork has spelling mistakes or errors?

Customers are responsible for reviewing and approving all artwork before production. Please carefully check all spelling, contact details, and design elements.

Can you design my artwork for me?

Yes. Our design team can assist with creating or updating artwork. Please see our Design Package Page for more info. Additional design charges may apply.

Do I need to include bleed and crop marks?

Please refer to our design template instructions with regards to trim/crop marks and bleed requirements.

How long will my order take to produce?

Production times vary by product. Please refer to the individual product page for current turnaround times. Please note that orders with quantities greater than 2 units may require additional production time. If your order exceeds this quantity, please contact our team to discuss expected turnaround timeframes.

When does production begin?

Production begins once payment has been received and artwork has been approved by the customer.

Can I make changes after approving my artwork?

Once artwork has been approved and production has commenced, changes may not be possible. Reprints are available (additional charges will apply).

Will the printed colours match my screen?

Colours displayed on screens will vary from printed colours. This is because screens use the RGB colour system, while printers use CMYK. As these colour systems reproduce colour differently, variations between on-screen and printed colours are to be expected

What Colour Mode Should I Supply My Artwork In?

What resolution should my artwork be?

Can you check my artwork before printing?

What if my artwork has spelling mistakes or errors?

Can you design my artwork for me?

Do I need to include bleed and crop marks?

How long will my order take to produce?

When does production begin?

Can I make changes after approving my artwork?

Will the printed colours match my screen?

Do you have various substrates and finishes to choose from?

What is the minimum order quantity?

Can I reorder a previous job?

Do you keep my artwork on file?

Can I order multiple designs in one order?