Orders, Shipping & Returns

1.0 Orders, Payment & Pricing

1.1 Ordering Online:

1. Orders can be placed online by clicking the "Add to Cart" button below the prices on the webpage of the product you wish to purchase.
2. You will then be taken to another page where you can view the quantity of the product you wish to purchase. Clicking the "View Cart" button will add the products to your shopping cart, while not committing you to the purchase.
3. To go ahead with the purchase, click the "CHECK OUT" button.
4. Please choose carefully and check your requirements prior to checking out. Once orders are processed through our automated express system to meet expedited shipping deadlines, we are unable to make any changes to your order.
5. To continue shopping, click the Back button in your browser or choose another product category from the left navigation menu.

1.2 Payment Options:

1. Please note that American Express transactions will incur a 3% surcharge.
2. Company cheques or money orders (if accepted) are accepted for orders placed by phone only. The order will only be released for shipping once the funds have cleared.

1.3 Pricing & Discounts:

1. The prices for products are displayed on the webpage for that product.
2. Discounts available for volume purchases are displayed within the table of prices.
3. The discounts displayed are the maximum discount available, including for "trade" buyers and resellers.
4. Please do not request discounted or special pricing for any product or quantity for which we have a published price on our website.
5. For products with break carton fee, an $11.00 (inc GST) handling fee is added to orders if the quantity ordered per shipment is not a complete case. This fee is only added once per order.
6. Pricing for any given product is liable to change at any time without notice.

1.4 Upon Receipt of Goods:

1. Inspect for damage, incorrect or missing goods.
2. If product damage or an order error is suspected:
   1. We ask that you notify us immediately, within 5 days of delivery of the order.
   2. We ask that you take detailed photographs of the damage and email them to slimlinewarehouse support.
   3. We ask that you keep all boxes and packing materials and re-package the products as they were received.
3. For further information on Orders, Payment & Pricing please refer to our Terms & Conditions page.
4. Please do not request discounted or special pricing for any product or quantity for which we have a published price on our website.
5. For products with break carton fee, an $11.00 (inc GST) handling fee is added to orders if the quantity ordered per shipment is not a complete case. This fee is only added once per order.
6. Pricing for any given product is liable to change at any time without notice.

2.0 Shipping & Delivery

2.1 Shipping Timeframes:

1. Estimated delivery times to your area are can be viewed here: Estimated Delivery Time.
2. Please note that the timeframes supplied are to be used as a guide only. Slimline Warehouse Display Shops will not be held responsible for costs and expenses arising from deliveries that fall outside these guidelines.

2.2 Shipping Costs:

1. To check shipping costs for your order, click the "Check Shipping Costs" button which is located below the "Buy this Product NOW" button near the pricing table on the relevant pricing page.
2. You will then be taken to another page where you can select the quantity of the product you wish to purchase. Clicking the "Add to Cart" button will add the products to your shopping cart, while not committing you to the purchase.
3. Once you have added the desired number of products to the cart, enter your postcode and state into the "Shipping Estimate" fields on the right side of the page and click the "GO" button to receive your estimated shipping costs.
4. Please note that shipping costs are subject to review and change prior to shipment. You will be contacted if additional charges apply.

2.3 Same Day Shipping:

1. The vast majority of Slimline Warehouse Display Shops product range are "in-stock" items that are available for "Same Day Shipping", meaning that the order will be despatched from our warehouse on the same day the order is completed and paid, as further described below.
2. "Same Day Shipping" refers to the date of dispatch (not necessarily receipt by you) and applies (with some exceptions, listed below) to orders placed by 3pm AEST (Australian Eastern Standard Time) on business days only. When Daylight Saving Time is in place in Victoria we operate on AEDT (Australian Eastern Daylight Time). If you order after 3pm or you order on a non-business day, dispatch will occur on the following business day.
3. "Same Day Shipping" does not apply to weekends, or Public Holidays in Victoria, Australia.
4. "Same Day Shipping" only applies to items on the order that are listed as being in stock. Stock levels are nominated on the product page.
5. Items with a lead time specified on the product page (eg: "Ships in 3 Days") are not subject to "Same Day Shipping".
6. Shipping of goods paid for by company cheques or money orders only occurs after funds have cleared.

2.4 Shipping Lead Times:

1. Some products, such as those that require printing, require a lead time before shipping.
2. Lead times are nominated on product pages & do not include weekends or scheduled public holidays.
3. Artwork/Print Orders: Lead time for orders that require artwork do not commence until the proof and/or artwork has been approved. Please see the relevant product page for more information about the artwork submission process for that product.
4. Lead times for artwork approved before 3pm AEST are calculated from the day of approval (provided it's a business day).

2.5 Shipping Outside Australia:

1. We only ship orders to addresses within Australia.
2. Delivery of goods outside of Australia will only be facilitated when a freight forwarder is used and payment is made by wire transfer. The following conditions are also applicable:
   1. Orders shipping to freight forwarders must be placed over the phone and paid in full by wire transfer. We do not accept orders shipping to freight forwarders paid by credit card.
   2. Slimline Warehouse is not responsible for any damage that occurs after delivery to the freight forwarder.
   3. We reserve the right to refuse sale of any fragile items knowingly being exported.
   4. Slimline Warehouse will provide a commercial invoice, but must not be listed as the Shipper or Exporter of Record on any export documentation.

2.6 Additional Shipping Information:

1. We primarily use Direct Freight Express, while some orders may be shipped using a local courier.
2. All deliveries require signature acceptance.
3. Due to our express despatch process we are unable to make adjustments to the initial shipping address supplied when the order is processed.
4. Delivery of your order is to a ground floor only. Delivery is made utilising one driver so some assistance may be required in the unload.
   Any re-deliveries may incur an additional charge.

3.0 Return Procedures & Policy

3.1 Returns Procedure:

1. Returns for change of mind reasons will be granted by application only. To evaluate if you are eligible to return your purchase, please carefully read our Return Policy below.

3.2 Returns Policy (applicable to returns for "change of mind" reasons):

1. Suitability of Products
   It is the responsibility of the Customer to ensure that any product ordered is suitable for its intended purpose. Slimline Warehouse provides detailed specifications, including photographs, dimensions, applications and product features on each product page to assist customers in making informed decisions.
2. Change of Mind
   Slimline Warehouse does not offer refunds or exchanges for change-of-mind purchases. This is in addition to your rights under the Australian Consumer Law.
3. Restocking Fee
   Where Slimline Warehouse agrees to accept a return for reasons other than a failure under the Australian Consumer Law, a 20% inspection, re-boxing and restocking fee will apply. This fee does not apply to goods returned because they are faulty, unsafe, misdescribed or otherwise subject to a remedy under the ACL. Why is there a restocking fee?
4. Condition of Returned Goods
   All returned goods must be re-packaged and returned in their original packaging to ensure they are protected during transit. Goods that are returned damaged (except where the damage is an inherent defect or occurred after original dispatch) will not be credited.
5. Return Shipping
   Customers are responsible for the cost of return shipping, including any insurance. Shipping costs are non-refundable, except where required under the ACL.
6. Processing Timeframes
   Please allow up to fifteen (15) business days from the date we receive the returned goods for inspection and processing of any credit or refund.
7. Custom & Print Products
   Custom-made and print products (including products with custom displays, colours, finishes, or artwork) are non-returnable for change-of-mind reasons. Once artwork approval has been given, refunds or cancellations cannot be accepted. This does not affect your rights under the ACL for faulty or misdescribed goods.
8. Delivery Delays
   Slimline Warehouse is not responsible for delays caused by external freight or courier providers. Refunds will not be provided for courier delays outside our control. This does not limit your rights under the ACL where delivery timeframes form part of your purchase agreement.
9. Return Authorisation
   No returns will be accepted without the completion of a Return Merchandise Authorisation (RMA) form, approval from Slimline Warehouse, and the clear display of the RMA number on the outside of the returned package.
10. Australian Consumer Law
    Nothing in this policy limits or excludes the rights and remedies available to consumers under the Australian Consumer Law, including rights to a refund, repair or replacement for faulty, unsafe, or misdescribed products. View our full Terms & Conditions.

4.0 Trade Buyers & Resellers

1. All prices published on our website are final. Our business model is built upon an aggressive price structure that does not allow us to offer further Trade or Reseller discounts. Please do not request discounted or special pricing for any product or quantity for which we have a published price on our website.
2. We do maintain an Overstocked Clearance page and Close Out page where additional discounts that may be of interest to trade buyers or resellers are available.